For Providers: Contact Us

If you're a provider who needs to contact us about one of our Blue Cross Blue Shield of Michigan, Blue Care Network or our Medicare products, start here.

Find the right contact

I need to contact Clear Inputs about

Blue Cross Blue Shield of Michigan

Behavioral health

Behavioral health services for Blue Cross Blue Shield of Michigan are managed by Blue Cross Behavioral Health ℠ .

General inquiries

Our automated interactive voice response system provides claims, benefit and cost-share information. If you need more information, you can transfer to a customer service representative during business hours.

Physicians and professionals: 1-800-344-8525
Hospitals or facilities: 1-800-249-5103

Customer service is available 8 a.m. to noon and 1 p.m. to 5 p.m. Monday through Friday. The automated system is available anytime.

Prior authorizations for behavioral health services

Blue Cross Behavioral Health

Federal Employees Program

UAW Trust Retiree Medical Benefits Trust

Medicare Plus Blue SM PPO

You'll need to use e-referral for Medicare Plus Blue authorization requests.
1-888-803-4960

Claims

Claim submission

Log in to our provider portal

We use Availity ® Essentials as our provider portal. Log in at availity.com.

Don't have a secured provider portal account yet? Providers who don't have an account can mail a claim to one of the following:

Medicare Plus Blue SM PPO claims
Blue Cross Blue Shield of Michigan
P.O. Box 32593
Detroit, MI 48232-0593

Professional (including COB claims)
Claims Division
Blue Cross Blue Shield of Michigan
P.O. Box 312500
Detroit, MI 48231-2500

UB-04 claims
Blue Cross Blue Shield of Michigan
P.O. Box 310166
Detroit, MI 48231-0166

Federal Employee Program claims
Blue Cross Blue Shield of Michigan
P.O. Box 312599
Detroit, MI 48231-2599

Blue Cross Complete claims
P.O. Box 7355
London, KY 40742

Claim status

Log in to our provider portal

We use Availity ® Essentials as our provider portal. Log in at availity.com.

If you don't have an account yet, you can check claims for BCBSM patients with our automated system. It can also send you a copy of your claim's status. Just keep in mind you'll need to go through the prompts before you're connected to someone.

Note: It can take up to 30 days for a claim to be processed. If you call before 30 days, we may not be able to check your claim through our automated phone system.

Physicians and professionals: 1-800-344-8525
Hospitals or facilities: 1-800-249-5103
Vision and hearing providers: 1-800-482-4047

1. Step 1: Say "claims" when the system asks why you're calling.
2. Step 2: Answer the system's prompts about your patient and whether you provided care in Michigan.
3. Step 3: Enter the following information:
   • The 10-digit national provider identifier that was billed on the member's claim.
   • The member’s contract number, date of birth, spell up to the first five letters of their first name and their ZIP code
4. Step 4: Say "no" when asked if you have additional questions about the determination of a claim.
5. Step 5: Tell the system the date of service provided.
6. Step 6: Tell the system the total amount charged.
7. Step 7: Listen to your claim's status, which includes the following information:
   • Claim number
   • Payment date and amount
   • Check number and post date
   • Member liability, including deductible, coinsurance and copays
8. Step 8: After listening to the claim's status, you'll have the following choices:
   
   • Say "representative" to reach someone who can help.
   • Say "date of service" to learn about a different claim.
   • Say "another member" to inquire on another member.
   • Say "another contract" to inquire on another contract.
   • Say "fax or email" to receive a copy of your claim's status.

Federal Employee Program providers and facilities: 1-800-482-3600
Note: The FEP phone system has a different set of prompts than the others.